CAPI Airport Surveys in Dubai, Abu Dhabi, Sharjah & UAE
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The UAE is home to the most bustling and international airports worldwide such as Dubai, Abu Dhabi, and Sharjah among others. As these airports sees millions of passengers passing through annually, it is important to know what makes a customer in order to streamline operations and better the overall travel experience. CAPI (Computer Assisted Personal Interviewing) airport surveys are one of the best instruments to gather precious insights from passengers.
In this post, we will tell you about CAPI surveys at airports in Dubai, and other locations in the UAE used to identify how it is helping airport management with their benefits having been explained already.
What about CAPI Airport Surveys?
The agency operates what are known as CAPI airport surveys; interviews are conducted in the field, with surveyors using mobile devices or tablets to ask passengers questions and input their responses into an electronic system. This is a way to collect data accurately, manual input errors are decreased and data will be entered from the worksheet directly in central analysis system where it can transfer real-time.
Compared to old-school paper-based surveys, CAPI surveys are more flexible, efficient and accurate — qualities appreciated by just about any enterprise but especially in high-paced settings like airports.
The CAPI Airport-Based Survey in UAE
The UAE, where more and more travellers are transiting each year, poses a possible threat to lose its travelling crown for Dubai international airport as well as Abu Dhabi and Sharjah airports which juggles high volume of passengers but continue to struggle in matching high service standards. In highly contested surroundings like this, it is crucial to monitor passenger satisfaction and obtain comments on the airport facilities and understand which passengers need what.
This data is then immediately available to airport authorities via CAPI surveys, which allows them to improve their service delivery real time by streamlining services and identifying any possible passenger pain points as early as they happen.
Uses of CAPI surveys in Dubai Airports
Amongst the top airports for highest passenger traffic worldwide being Dubai International Airport (DXB) its success largely depends on how it manages passenger flow and keeps its service quality high. What CAPI airport surveys are doing in Dubai?
Passenger Satisfaction: CAPI surveys take the pulse of passenger opinion, from check-in to the security screening process and baggage-handling. It allows airport authorities to understand an overall pattern of where things need to change in that space.
Acquiring Airports Facilities: Information received on how clean the washrooms are, waiting areas and overall other airport facilities can make sure that the journey for all travelers is up to par with the standards.
Feedback on new services (e.g. whether passengers are actually using self check-in kiosks or automated gates, and if so, is there any struggle to use them effectively)
The Function of CAPI Surveys for Abu Dhabi International Airport
The Abu Dhabi International Airport, with its world-class infrastructure and top customer service levels also gets several benefits from CAPI surveys like:
Operational Efficiency: CAPI airport surveys help them to get real-time feedback on operational aspects like security checks, immigration and boarding process which allows better management of passenger flow by identifying bottlenecks areas on time.
Demographics Analysis: With CAPI surveys, an airport can understand the demographics of passengers to cater services towards different groups of travelers such as business travellers or families or tourists.
Passenger Behavior Monitoring: Because more and more passenger uses airport facilities, CAPI survey provides dataset related to trends in passenger choice of duty-free shopping store, lounge usage rates, food and beverage spending habits which is useful for commercial service optimization.
CAPI Surveys in Sharjah Airport
In particular, Sharjah International Airport has seen explosive growth in low-cost carrier traffic in recent years. Importance of CAPI Airport Survey
Passenger Preferences: When a significant proportion of passengers are frequent budget-conscious flyers, CAPI surveys help the airport determine what they seek and drive specific services for this customer bracket.
Ground Transportation Services: CAPI surveys Carrier Ground transportation i.e. Taxis, Bus & Car rentals for getting passengers feedback of services which became an opportunity for Sharjah Airport to optimize these services.
Check-in and Baggage Handling: The process of check-in delays, missed opportunities are common issues in the on-time in nature which could affect passenger satisfaction. CAPI surveys provide the airport access to feedback in areas where the airport themselves can control and secure a smooth experience.
Benefits of CAPI Surveys vs. Traditional Methods
1. Real-Time Data Collection
The main advantage of deploying CAPI airport surveys is that you are in a position to capture and analyze the data meaningfully as it happens. This helps airport authorities to deal with immediate problems and make necessary changes as per the latest data.
2. Greater Precision and Fewer Human Errors
Paper surveys are likely to have human error in data entry, forms being left behind or half filled. CAPI surveys deal with these challenges by recording data electronically in real-time.
3. Enhanced Flexibility
CAPI surveys enable interviewers to customize questionnaires based on responses, resulting in a better insight into particular subjects or issues.
4. Improved Data Security
Because it is collected digitally, it can be stored in central systems that are less lost sensitive data or more in compliance with data protection regulations.
5. Save Money and Time
CAPI surveys make data collection and analysis more efficient by simplifying overall operations compared with manual data entry and processing.
How CAPI Surveys Are Affecting Airport Operations in UAE
As well as ensuring management operates at the very maximum level of quality, CAPI surveys at airports across the UAE have helped managers retain ever more passengers. The real-time insights are able to inform airport authorities in Dubai, Abu Dhabi and Sharjah which then allows them to make data-driven decisions that enhance passenger experience and optimizes operations.
CAPI surveys are crucial in monitoring quality indicators from passenger satisfaction right through to the performance of new technology such as self-service kiosks, all while helping UAE airports stay at the cutting edge of innovation and service excellence.
Conclusion
CAPI airport surveys in UAE now makes a key-activity for airport management. CAPI surveys deliver data to airports in real-time, providing the most accurate and actionable information available which allows them to optimize operations and even improve traveller experience helping them retain their market leading position. Given the ever-changing passenger expectations, collecting data in the right way is now more crucial than ever. By allowing airports in the UAE to advance and innovate, we continue to provide world-class facilities for millions of passengers with CAPI surveys.
For more information contact us on:
Tektronix Technology Systems Dubai-Head Office
+971 50 814 4086
+971 55 232 2390
Office No.1E1 | Hamarain Center 132 Abu Baker Al Siddique Rd – Deira – Dubai P.O. Box 85955
Or click on the below link for more information:
https://tektronixllc.ae/capi-tool-surveys-saudi-arabia-uae-qatar/
