Streamline Communication with Bulk SMS Service for Salesforce Integration

In the modern world where competition is very high, delivery of timely and efficient communication is key to the growth of customer relations. Another important area of the opportunity for improving the communication experience is SMS messaging which is a direct and personal channel to the customers. 

If combined with a robust client relationship management tool like Salesforce, bulk SMS services can significantly transform today’s commerce. Read also in this article, discover the features of combining the bulk SMS service with Salesforce, and getting to know the 360 SMS app to send out the bulk amount of SMS.

Why Should You Use Bulk SMS Service with Salesforce?

The integration of bulk SMS services in the Salesforce application advances the way that companies deal with their customers, and decreases the general cost. Mobile text messaging or commonly known as Short Messaging Service or SMS is one of the most efficient and speedy methods of communication. Compared to email, it holds an incredibly high open rate which is usually within minutes after the delivery hence it gives a perfect platform for time-sensitive promotions, alerts or customer support status.

Being one of the highly valued CRM solutions, Salesforce enables organizations to cope with relationship management successfully. When coupled with bulk SMS services, it enables businesses to:

• Use templates that are then customized for mass delivery.

• Reduce customer churn rate and achieve customer satisfaction.

• It is better to automate messages to increase efficiency.

The integration of these two systems is advantageous to all ranges of sales teams, marketing health professionals, and customer services, who need efficient means to clarify their communications with clients.

Mass Benefits of Salesforce Bulk SMS App

Deploying a Salesforce bulk SMS app like 360 SMS App means that an organization can use all of the Salesforce CRM advantages with the added strength of Bulk Sms Service. Some key advantages include:

Increased Engagement: SMS has an incredible open rate of 98% and is therefore appropriate for guaranteeing your messages end up in the hands of your audience. When integrated with Salesforce, businesses can send more relevant messages, hence higher engagement rates, combining it with customer data.

Automated Campaigns: The Salesforce bulk SMS app allows users to create, schedule and automate SMS and campaigns within Salesforce. You can program triggers based on events that happen within your business for instance when you are signing up new customers, reminding clients about services, or even when following up on inquiries. It makes work faster to ensure that whatever message you have to pass across is passed on time and to the right people.

Two-Way Communication: Some other unique aspects include two-way messaging which is available in advanced Salesforce bulk SMS apps such as 360 SMS App. Customers can reply to received SMS messages and thus businesses can gather feedback, attend to inquiries, or oversee support contacts – all within Salesforce.

Real-Time Analytics: When integrated with Salesforce, real-time monitoring of the performance of an SMS campaign can be done. Reporting can also include facts such as the delivered message percentage, open rates, and responses that assist businesses in maximizing results from the campaigns.

Learn: How to Send Bulk SMS Messages in Salesforce

As mentioned above, it is easy to get Salesforce to send many SMS messages at once using a sole SMS application such as the 360 SMS App. Here’s a quick overview of how businesses can send mass messages through Salesforce:

Install and Configure the SMS App: The first process is to download the 360 SMS App from the Salesforce company website or AppExchange. As a cloud-based application, after installation, the application is required to be customized further to match the business’s mode of communication, such as adding templates, implementing a workflow, and other access authorities.

Create SMS Campaigns: SMS app link with the help of Salesforce and using it the users are capable of developing different mass SMS campaigns. The processes include choosing the contact list, writing the message, and the timing of the campaign because the message can be personalized according to data from Salesforce. Different organizations have the opportunity to send the message immediately or present the moment when the message should be sent.

Use Automation for Efficiency: The application was designed to include an option to automate the sending based on customers’ behavior or an event. For instance, you can send an SMS When a customer submits a form on your website or when s/he fails to make a payment on time.

Track and Analyze Results: Users can then track the performance of the campaign once the campaign is live, by using Salesforce. It allows tracking the real-time, how many messages were sent and opened and the response rate.

Strategies for Using the 360 SMS App for Maximum Effect

When you consider the most suitable Salesforce bulk SMS app, the 360 SMS App is the best because of the following reasons. This app provides several capabilities formulated for the improvement of communication activities: simple one-shot notifications and the use of complex two-shot conversational messages.

Multi-Channel Communication: The 360 SMS App does not limit the campaign to conventional text messaging only; it also includes the Multimedia Messaging Service, and both WhatsApp and email messaging.

Global Reach: The app is global and as such, businesses irrespective of the location of their clients can send out a large number of SMS. It is particularly helpful to companies that apart from the grassroots clients also deal with international customers.

Regulatory Compliance: This 360 SMS App meets international messaging standards and checks that business uses local laws like the TCPA in the United States and GDPR in Europe.

Given the fact that information exchange has become synonymous with business success, the timely implementation of bulk SMS services with Salesforce can go a long way in improving the company’s communication with its clients, optimizing internal processes in the form of effective communication and increasing workflow productivity. Using the 360 SMS App means that a business entity can be in a position to send several messages at a go, perform its tasks more often, and even analyze the success of the campaign, all within the Salesforce solution.

Are you ready to improve your business communication and customer relations? Find out more about the features of the 360 SMS App and begin sending multiple SMS correspondences straight from your Salesforce CRM. Connect to your audience now, enjoy customized control of your Salesforce SMS campaigns and get improved results today!